Shipping Policy
Shipping Policy
Last Updated: 12/25/2025
Neck Haven (“we,” “our,” or “us”) is owned and operated by MUAS SOLUTIONS PTE. LTD., a company incorporated in Singapore (UEN: 202556179W).
We are committed to getting your orders to you as quickly and safely as possible.
1. Order Processing
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Orders are typically processed within 1 business day after payment confirmation.
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During peak seasons or promotions, processing may take slightly longer.
2. Shipping Time
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Standard shipping usually takes 3–7 business days from the date of dispatch.
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Delivery times may vary depending on your location and the courier used.
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Risk of loss or damage passes to the customer once the package is with the carrier.
3. Shipping Costs
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Shipping costs are calculated at checkout and may vary depending on location and shipping method.
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Any customs, duties, or import taxes are the responsibility of the recipient.
4. Tracking Your Order
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Once your order ships, you will receive a tracking number via email.
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You can use the tracking number to monitor the delivery progress.
5. Address Accuracy
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Please ensure that your billing and shipping information is accurate.
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We are not responsible for delays or non-delivery caused by incorrect addresses.
6. Contact Us
For questions about shipping:
📧 Email: Support@neckhaven.com
📞 Phone: 980-220-6638
Business Address:
MUAS SOLUTIONS PTE. LTD.
160 Robinson Road, #14-04
Singapore Business Federation Center
Singapore 068914